Great Southwest Style
Online Store Trading Policies
Customer Service is our #1 priority and we are not happy until you are completely satisfied with your shopping experience with us.
Most of our orders ship within 3 to 7 days business days. Depending on your location, please allow 2 to 4 weeks for delivery.
If there is ANY problem with your order, please contact us as soon as possible, we’ll determine the best way to correct and solve the problem.
Credit Card Billing
Your credit card is billed when your order is submitted. If an item is in production or out of stock you will receive an email letting you know when you can expect your purchase. At that time you will have the option to let your order stay as is, or, exchange it for another item, or have your purchase amount refunded. Some specialty items may require longer shipping times. See product details.
Damage In Transit
Visibly damaged packages should be refused. If damage is discovered after delivery please contact us immediately for further assistance.
Lamp Orders.- In order to expedite replacement of damaged lamps or shades, manufacturers require us to send them pictures. Email pictures of damaged lamps or shades to Customer Service including your name and order number. Customer should retain damaged item(s) for at least two weeks for possible inspection by the delivery company. Once you receive your replacement damaged items can be discarded if not picked up by shipping company.
Ordering Southwest Upholstery Fabric
If you order 1 yard plus 1 half yard of any fabric, we’ll ship your order in one single piece of material. Cleaning codes are provided upon request, use our email contact form in customer service providing pattern name/number.
We strongly recommend ordering samples or a 1/2 yard before committing for more yardage.
We only offer top quality Southwestern themed fabrics for your upholstery, bedding & drapery projects. Please consider while choosing a pattern that textures might be different to the feel and drop and that displayed color might not be the same to the actual fabric depending on your particular monitor settings. We do our best to provide the most accurate information for each pattern.
Fabric is sold by the running yard. A yard is measured as 36 inches in length by the standard width of the roll. If you purchase 1 yard of a fabric with a width of 54-inches, you will receive a piece of fabric which is 36 inches long by 54 inches wide. The standard minimum width of a regular bolt of fabric is 54″ some patterns could be wider but not smaller that the minimum standard width.
Whenever available we provide the double rub rating (Wyzenbeek Rubs) for our patterns. Please consider all our southwest fabric catalog is considered heavy duty. It is important to keep in mind that 15,000 is considered heavy duty, and many manufacturers will not test past a standard that they set.
Most stock fabrics will ship next business day. We will confirm availability upon receipt of your order. If you prefer to check stock prior to placing an order, please contact us with the pattern name or number.
If you have a question about a specific pattern feel free to contact us. We’ll try to answer the same day business day. To better serve you with more detail, please use our email form located in our customer service area.
Without exception, a 20% restocking fee will be assessed to all returned fabrics. This does not apply to errors in our part.
All sales of fabric samples are final. No returns or exchanges.
All returns of yardage must be authorized, unauthorized returns will not be accepted. Shipping charges are not refundable. Customer is responsible for shipping charges of returned merchandise. No returns will be accepted for yardage if no sample was purchased.
If you have a problem or issue with your order contact us and we’ll find the best way to solve it. When available, cleaning code for a specific pattern will be published. If no code can be found, please contact us with pattern name and we’ll email back you with the specific one for your fabric.