Customer Service is our #1 priority and we are not happy until you are completely satisfied with your shopping experience with us.
Most of our orders ship within 3 to 7 days business days. Depending on your location, please allow 2 to 4 weeks for delivery.
If there is ANY problem with your order, please contact us as soon as possible, we’ll determine the best way to correct and solve the problem.
Credit Card Billing
Your credit card is billed when your order is submitted. If an item is in production or out of stock you will receive an email letting you know when you can expect your purchase. At that time you will have the option to let your order stay as is, or, exchange it for another item, or have your purchase amount refunded. Some specialty items may require longer shipping times. See product details.
Damage In Transit
Visibly damaged packages should be refused. If damage is discovered after delivery please contact us immediately for further assistance.
Lamp Orders.- In order to expedite replacement of damaged lamps or shades, manufacturers require us to send them pictures. Email pictures of damaged lamps or shades to Customer Service including your name and order number. Customer should retain damaged item(s) for at least two weeks for possible inspection by the delivery company. Once you receive your replacement damaged items can be discarded if not picked up by shipping company.
Overall customer satisfaction is our utmost concern. We understand a trusting relationship is your greatest concern and our best method of referrals. Your credit card will be refunded when the item is returned as follows: Contact us as soon as possible, returns after 10 days of receiving order will not be accepted, returned orders are subject to a 10% restocking fee. We won’t accept returns after 30 days of delivey. Items will be sent back and/or refused
You will be refunded your money with the exception of shipping charges and restocking fee
when the item is returned as follows: Contact us
, either by phone or email, we’ll provide you with information to ship back the item directly to our returns branch or manufacturer. Items are to be returned in the original packaging, insured, original condition, with all manuals or other related documentation. All refunds for returns or cancelled orders will only be applied as a credit to the merchant card for which the item was originally purchased within 30 days of return or cancellation date. Customer is responsible for payment of shipping charges when returning items. Please note that this charges might be higher than the amount charged by our online shopping cart. Customer can request to cancel order as long as items have not being shipped. The full amount paid will be refunded. Once shipped, orders can’t be cancelled. Customer needs to return items after contacting us. Refused deliveries will be treated as an unauthorized return, amounts for shipping charges both ways and a 20% fee for restocking will be deducted from payment. If you have any other questions feel free to contact us anytime. Our contact information can be found on our customer service page.